The security of your information is extremely important and as such I have tried to explain clearly and in my own words, exactly want happens to any information that you supply me with. Should you have any queries or concerns, please feel free to contact me by telephone 01325 240192 or by email admin@thehappycross-stitcher.com

All personal information is collected lawfully and in accordance with the Data Protection Act and General Data Protection Regulation.

All personal data will be collected for the sole purpose of processing an order and for no other reason. Personal data is collected at the time of ordering or registering as a customer. This information consists of name, address, date of birth, telephone number, email address and order details. We also collect your IP address for security.

Any customer details will be used solely by The Happy Cross Stitcher and will not be passed on to a third party except under the following circumstances;

I am required to do so by law

On a rare occasion an order is delayed, it might be quicker to ask a manufacturer or supplier to post out an item directly to the customer. In this case, I will supply the customer’s name and address only to allow the manufacturer to post the goods directly and complete the order.

I offer a photo charting service and as such customers will supply me with a photo they wish to have charted. This photo along with the customers surname only will be sent via email to graphic designer Mel Wylde, for charting, no other data is shared.

The Happy Cross Stitcher, as with most websites, uses cookies. A cookie is a small file of information that is sent to your computer when you visit a website. The Happy Cross Stitcher uses cookies for the following purposes: to enable certain functions of the website, to provide website analytics and to store your preferences. For further information, please read the separate Cookies Policy.

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features of the site, you may not be able to store your preferences, and some of the website pages might not display properly.

All credit card payments are processed via SagePay or PayPal, the bulk of which are processed directly through the SagePay or PayPal websites by the customer themselves, transfer from The Happy Cross Stitcher website to SagePay or PayPal is securely encrypted. Any telephone payment details taken are processed via a SagePay virtual terminal and the details destroyed immediately using a confetti cut shredder. No credit card data is stored by myself under any circumstances.


Customers can open an account on the website or chose the guest option, all details are kept securely within the website which is held on a secure server.

Customer accounts are checked regularly and any that have not been used for approximately six months are deleted. Should you wish to have your account details deleted at any time, please call 01325 240192 or email admin:@thehappycross-stitcher.com. Customers can re-register at any time.

Customers have the option on the website to opt in to a newsletter via email, this is currently not used but may be in the future. You can unsubscribe at any time by emailing admin@thehappycross-stitcher.com

One paper copy of every order placed is kept for approximately 6 years for accounting purposes, as per the HMRC requirements and then destroyed securely, I use a secure, professional shredding service. Electronic order details are kept for approximately 6 months before deletion.

Paperwork within the current six year period is stored in dated boxes in a hidden storage area within my home, which is alarmed. The alarm is checked and serviced on an annual basis. Paperwork from the current year is stored in my home office which also has a lockable door and is transferred to the storage area when the box is full. Paperwork kept consists of the customer’s name, address, telephone number, email address and items ordered only, no payment details are stored.

Due to the nature, complexity and length of time it takes to stitch Photo to Chart conversions, a copy of your chart will be kept on file for approximately two years before being deleted.

All orders are posted using Royal Mail or a courier if necessary. All orders are processed by myself, I have no employees.

All emails, services and website servers are based in the UK.

The Happy Cross Stitcher is operated and maintained with the help of third party companies based within the UK.

These are the Companies who help;

Michael Preston ICT
Hot Click Marketing
Google Analytics
The Great North Air Ambulance
Mel Wylde

This policy is ongoing and will be checked regularly and updated as required.